Format:
54 items, Multiple-choice
| Qty | Price |
|---|---|
| 20 to 99 | $20.00 each |
| 100+ | $18.00 each |
Combined Basic Skills (Customer Service) - Form CCF (Online)
SKU OL210
Starting from
$20.00
Assesses:
Reading, Checking Accuracy, and Problem Solving
Skill Level:
Apprentice/Entry
Language:
English
Description
This is a combined basic skills test that includes reading, checking accuracy, and problem solving sections geared towards the customer service industry.
Online Credits
When you purchase this product, you purchase online test administration credits. These test credits, once purchased, are placed in your online account and do not expire. Each credit can then be assigned to a test-taker for administration of this test via an internet-connected computer.
- System requirements for our Online Testing System are available on our help system.
- A Getting Started Guide is also available for new users of our Online Testing System.
All tests administered on the Online Testing System are required to be proctored by a representative or third-party agent of the company.
Sample Question
When pushing a car you should put it into
A. drive.
B. overdrive.
C. neutral.
D. reverse.
Tests
This product is a battery of tests. The tests in this battery are:
| Test Name | Number of Items | Time Allotted in Minutes |
| Reading | 16 | 15 |
| Checking Accuracy | 18 | 14 |
| Problem Solving | 20 | 20 |
Sample Reports
Sample reports are not yet available for this particular product.
Examples of reports available in our system can be found in our Technology Solutions Brochure.
Examples of reports available in our system can be found in our Technology Solutions Brochure.
Related Products
OL8-A
Assesses:
Ability to read and answer questions about what is read
Skill Level:
Apprentice/Entry
Format:
40 items, Multiple-choice
OL91
Assesses:
Ability to check accurately
Skill Level:
Apprentice/Entry
Format:
30 items, Multiple-choice