People Skills Tests
Screen individuals who will work in a leadership capacity, a team environment, or a sales role
What level job you are testing for?
Apprentice/Entry - Candidate has 0-1 years of training; requires another 2-3 years of training
To assess basic skills related to customer service, such as reading comprehension, checking accuracy, and problem solving, consider:
Combined Basic Skills (Customer Service)
 RR210 Assesses:Reading, Checking Accuracy, Problem Solving
Skill Level:Apprentice/Entry
Format:54 items, Multiple-choice
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 OL210 Assesses:Reading, Checking Accuracy, and Problem Solving
Skill Level:Apprentice/Entry
Format:54 items, Multiple-choice
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To assess personal characteristics important for customer service, such as responsibility, sociability, emotional stability, and personability, consider:
Service Skills Survey
 OL236 Assesses:Service Skills
Skill Level:Survey
Format:75 items, Multiple-choice
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To assess the dependability of job candidates, measuring characteristics such as attendance, conscientiousness, and rule adherence, consider
Dependability Skills Survey
 OL244 Assesses:Dependability
Skill Level:Survey
Format:75 items, Multiple-choice
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Trainee – Candidate has 2-3 years of training; requires another 1-2 years of training
To assess the situational judgment skills of job candidates in areas such as conflict resolution, group dynamics, and communication skills, consider:
Team Skills
 RR66 Assesses:Ability to work on a team
Skill Level:Trainee
Format:35 items, Multiple-choice
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 OL66 Assesses:Ability to work on a team
Skill Level:Trainee
Format:35 items, Multiple-choice
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To assess knowledge relating to sales, such as prospecting skills, communication skills, listening skills, persistence, and honesty, consider:
Sales Skills
 RR67 Assesses:Sales skills
Skill Level:Trainee
Format:48 items, Multiple-choice
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 OL67 Assesses:Sales skills
Skill Level:Trainee
Format:48 items, Multiple-choice
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Management
To assess knowledge required for leadership or management roles, such as planning, motivating, organizing, communicating, and leadership, consider:
Management & Supervisory Skills
 RR73 Assesses:Knowledge of management and supervisory skills
Skill Level:Management level
Format:40 items, Multiple-choice
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 OL73 Assesses:Knowledge of management and supervisory skills
Skill Level:Management level
Format:40 items, Multiple-choice
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Leadership Skills (same test as above using "Leader" instead of "Manager" terminology)
 RR156 Assesses:Knowledge of management and supervisory skills
Skill Level:Management level
Format:40 items, Multiple-choice
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 OL156 Assesses:Knowledge of management and supervisory skills
Skill Level:Management level
Format:40 items, Multiple-choice
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